Macy’s will close five shops and eliminate around 2,300 jobs, or roughly 3.5% of its workforce

In a significant move indicative of the changing retail landscape, Macy’s Inc., one of America’s iconic department store chains, has announced a major workforce reduction and the closure of several stores. This decision underscores the company’s strategic shift in response to evolving market dynamics and consumer preferences.

The Scale of Reductions

Macy’s decision to reduce its workforce by 3.5%, amounting to approximately 2,350 jobs, marks a significant shift in its operational strategy​​​​​​. These layoffs constitute about 13% of Macy’s corporate staff and are a part of the company’s broader effort to streamline operations and enhance efficiency​​.

As of January 2023, Macy’s employed 94,570 full- and part-time employees, excluding seasonal hires, and operated 722 store locations​​.

Store Closures and Strategic Shift

Alongside workforce reductions, Macy’s is closing five full-line store locations. These closures are part of a larger strategic initiative to find the right mix of on- and off-mall stores. Macy’s has been gradually shifting its focus towards smaller format locations, moving away from traditional large mall anchors.

This strategy aligns with the broader trend in retail where consumer preferences are increasingly leaning towards more intimate and specialized shopping experiences​​​​.

The Backdrop of Investor Influence

The restructuring comes amidst pressure from an investor group consisting of Arkhouse Management and Brigade Capital, which had proposed a $5.8 billion offer to take Macy’s private​​. This move suggests a growing influence of investor groups in shaping the strategic directions of major retail chains.

Technological Advancements and Future Plans

A significant aspect of Macy’s strategy involves embracing technological advancements. The company is focusing on automating certain roles in its supply chain and outsourcing others to improve operational efficiency. This pivot towards technology is indicative of the broader retail industry’s move towards digital transformation​​.

Leadership Changes

The upcoming leadership change, with Tony Spring set to replace Jeff Gennette as CEO, is expected to further drive these strategic changes. Spring’s focus is reportedly on cutting expenses, particularly in promotions, to improve profit margins as Macy’s recovers from challenges like the inventory glut experienced in 2022​​.

Financial Performance

Interestingly, despite these challenges, Macy’s reported beating analysts’ estimates for quarterly profit in November, driven by lower inventories and strong demand for beauty products. This suggests that while the company faces strategic challenges, certain segments of its business remain robust​​.

Implications for the Retail Industry

Macy’s restructuring is reflective of broader trends in the retail sector. As consumer habits evolve, with a growing preference for online shopping and more curated in-store experiences, traditional department stores are compelled to adapt. Macy’s move towards smaller format stores, technological integration, and streamlining of operations is indicative of these shifts.


Macy’s decision to cut its workforce and close several stores marks a significant shift in its business strategy. It reflects the company’s efforts to adapt to the changing retail landscape, characterized by evolving consumer preferences and technological advancements.

As Macy’s navigates these changes under new leadership, it will be critical to observe how these strategies impact its position in the competitive retail market and how they resonate with its consumer base. The broader implications of these changes for the retail industry will also be an area of keen interest for market analysts and investors.