How to Solve Error Code WS-37368-7 on Ps4 and Ps5? Check Here!

Nothing is worse than starting up your PS4 or PS5 Playstation machine and discovering that you can’t access any of your purchases, much alone your account if you have a tonne of apps, games, and media downloads on your system.

We’ll look at the PlayStation-specific error number WS-37368-7 in today’s troubleshooting post. If your account has been suspended from utilizing Playstation Network Services, this message will appear when you load up your console.

We’ll go over what the WS-37368-7 problem means, what causes it, and how to solve it so you can access your account again.

What Exactly is the Playstation WS-37368-7 Error?

If you see the WS-37368-7 error on your PlayStation system, it could imply that your PSN account has been blocked or, in rare situations, that your internet connection is down.

This error usually occurs if the account you’re using has violated PlayStation’s ToS or Terms of Service.

What Are the Causes of the Ws-37368-7 Error?

The most prevalent cause of the WS-37368-7 error is account suspension or a permanent ban. However, there were a few instances where the error appeared by accident due to an inconsistent internet connection, server troubles, or local network problems.

The Account Has Been Temporarily or Permanently Suspended

You should not disregard the WS-37368-7 error, especially if you enjoy playing online. The most common cause of this message is that your account has broken the PlayStation Network ToS or Terms of Service.

If you don’t mind the legalese and believe your account has been suspended or banned due to a violation, review the ToS by clicking on the link above.

Outage or Maintenance on the Server

Due to server difficulties, some customers may receive error WS-37368-7 on their PS5 or older console. This is an unusual occurrence that normally resolves on its own.

Whether you are certain that you did not break the ToS, please check the PSN server status to see if there are any current issues in your region.

The Internet at Home is Down

A few folks may also get the WS-37368-7 error on their PS5 as a result of a network problem. Again, this is a rare occurrence that may occur only by chance.

Due to IP conflict, some gamers may have connection issues and see random errors on their console.

To verify whether there are any ongoing connection issues, perform simple network troubleshooting such as rebooting the router and conducting a speed test on your PS5.

Problems With Account Login

Some PS5 users may forget that they previously changed their account password, resulting in failed login attempts. Incorrect credentials can cause random errors to appear. Log in to the PlayStation Network on another device to see if you have any account sign-in issues (smartphone or computer).

How Long Is The WS-37368-7 Suspension Last For?

Playstation and the severity of the infraction decide the length of the WS-37368-7 error code suspension. In some circumstances, the suspension may be lifted after a specified period of time, and in others, the suspension may be permanent.

If you believe you have been unfairly suspended, you can contact Playstation’s customer support staff to contest the suspension. Most of the time, the Playstation team will do its homework before temporarily suspending or banning your account.

Fix for the PSN Error Code WS-37368-7

If your PlayStation Network account has been suspended due to error number WS-37368-7, this article will show you how to resolve the issue. To resolve this error code, simply complete all of the instructions listed below.

1. Check the PlayStation Network Service Status Page

If Sony’s network is down, being unable to connect to it may cause your PlayStation to display this error. Visit this link to see if the PlayStation network is operational.

Error Code WS-37368-7

2. Restart Your Router/modem

Because networking troubles are among the most typical causes of the WS-37368-7 error code, restarting your router may resolve the problem entirely.

The procedure varies depending on the model, but in general, you can accomplish this by turning down your router with its power button and then unplugging it from the wall. Allow 30 seconds before restarting the router, and then reconnecting to the PSN once all of the lights are stable.

3. For Communication, Check Your Email

If the WS-37368-7 error code surprises you, verify the email address you used to create your PlayStation Network account. You may have received an email directly from Sony informing you of the reason for the suspension.

They may be able to identify particular account-related behaviors on your PSN that resulted in the suspension. If you are temporarily suspended or banned, you may appeal the decision by responding to the email or following the steps below to contact them about the suspension.

  • Go to the Support Page – Contact Us
  • Select Account & Security from the options menu
  • Then, from the secondary list, select Suspensions
  • You can next seek a chargeback appeal form or submit a suspension appeal form for support.

4. Contact Support If You Suspect a Chargeback Suspension

If you feel your account was suspended or banned as a result of requesting a chargeback, you must either settle the negative balance on your PlayStation Network account or seek a chargeback. In the event of a ban, fill out a chargeback appeal form, as described in Step 3 above.

The quickest and easiest way to resolve this is to go here and click the Restore Account Access button.

5. How to Restore Your Account Suspension Due to Fraudulent Charges

If you feel that charges were made to your account without your permission (fraudulent charges), you must notify Playstation Support by going here and performing the following:

  • Select the PS Store and Refunds option.
  • Then select the Unauthorized Payments tab.
  • Make a note of the phone number to call: 800-345-SONY (7669). They are open from 9:00 a.m. to 6:00 p.m. PT from Monday to Friday.

Must Read: Quick Fixes for Netflix Error Code: M7361-1253!

If you have been a victim of fraudulent charges (due to your account being hacked), it is advised that you set up a Playstation Store checkout password once you call and get your account access restored. This requires you to provide a password every time you attempt to make a purchase using your console or the PSN online.

6. Permanent Ban? A New Account is Required

If your account was permanently banned, you may need to create a new one to resolve the WS-37368-7 problem number.

Error Code WS-37368-7

This will, however, only work if your console has not been IP blocked. If it has, you must request a new IP address from your Internet Service Provider before creating a new account.



Because the WS-37368-7 ps4/5 ban is permanent and you are aware that the chances of regaining access to your account are slim, you should be mindful of specific etiquette when using the PlayStation 4/5 system and the PSN network.

 If your account has not been banned, you must the terms and conditions to discover how to secure it and what activities to avoid.

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