How to Fix Netflix Error Code NW-2-5? Just 6 Easy Steps!

Have you encountered Netflix issue NW-2-5 and are looking for a solution? Look no further because we have the solution right here. Netflix error NW-2-5 indicates a problem with your Internet connection, equipment, or home network that prohibits you from connecting to Netflix.

This problem typically happens while streaming over external devices such as gaming consoles, Roku, Firestick, or a Smart TV. However, it is a simple problem that requires little effort to resolve, and this blog will show you how to do so.

What is Netflix’s Error Code Nw-2-5?

The Netflix error number NW-2-5 indicates that there may be a problem with internet access. Alternatively, the router could be faulty. As a result, you may have difficulty watching movies or shows on Netflix. Whether you are streaming the platform via its website or application, the error may block the videos from loading until the network connection issue is resolved.

What Causes Error NW-2-5 on Netflix?

The following are the primary causes of this Netflix issue NW-2-5:

  • Slow internet access
  • Interferences in your wireless network
  • Your device has a problem

All of the instructions that can assist you in resolving the Netflix problem NW-2-5 are listed below.

How to Resolve Netflix Error Code NW-2-5?

The ways for resolving Netflix Error Code NW-2-5 differ per device, however, they usually work for all mainstream devices, and they are as follows:

1.) Restart Your Device

Before attempting a more dramatic solution, try restarting your device. Switching it off and on may sound like an IT helpdesk cliché, but it’s a quick method to reconnect to Netflix’s servers and restart a crashed or damaged Netflix app.

netflix error code nw-2-5

You can accomplish this by restarting your smartphone. However, if you want to ensure that your device completely restarts, turn it off and withdraw the power for several seconds before turning it back on.

Repeat the instructions that resulted in the Netflix error code NW-2-5 message after restarting your device. Continue with the instructions below if the problem isn’t resolved.

2.) Examine Your Internet and Network Connection

Because an NW-2-5 error code usually indicates a connectivity problem, the issue is most likely closer to home. If this is the case, you must ensure that your network connection is operational.

This is a two-part process since you must first ensure that your device’s connection to your local network is solid and functional. Begin by ensuring that you are connected to your network router via WiFi or wired ethernet connection and that there is no WiFi interference or cable damage.

netflix error code nw-2-5

Move closer to your router if you’re using WiFi to ensure the highest speeds and most reliable connection.

Most Netflix-capable gadgets (such as smart TVs) feature a network diagnostic test you can run to ensure your connection is working properly, so see your user manual for additional details.

If your network connection is operational, the following step is to verify the connectivity between your local network and your internet service provider (ISP). You can rapidly test this by connecting another device to your local network. For example, you may use your PC to access the Netflix website or another device to access the Netflix app.

If your internet connection isn’t working, see if you can address the problem yourself by resetting your modem and ensuring that all cables (including your internet wiring) are properly connected. If you are unable to address the problem, contact your ISP for extra assistance and possible repair alternatives.

In an emergency, you could utilize your smartphone to create a WiFi hotspot and stream Netflix using your mobile data connection instead. However, you must verify with your network provider to see if this is permitted, and you must have sufficient data allocation to watch Netflix without incurring additional charges.

3.) Change to a Public DNS Server

To read this article, your web browser converts the domain name to the correct web server hosting this page using the DNS (Domain Name System) service. Your internet service provider makes DNS servers available to guarantee that you can access websites and web-based services.

Netflix is no exception—the Netflix app or website would not be able to load without DNS. Unfortunately, DNS servers offered by ISPs are commonly overlooked, resulting in frequent outages and unresolved issues. If this is the case, you must use a public DNS server.

netflix error code nw-2-5

To avoid troublesome ISP DNS servers, a number of public sector organizations and tech companies, including Google, provide public DNS servers. If your ISP’s DNS servers are slow or down, you can sidestep the problem by using a public DNS server such as Google’s and

Windows users can change their DNS provider via the Settings menu, while Mac users can do it via the System Preferences app. The processes for changing DNS servers for “smart” devices such as a TV, on the other hand, will differ depending on the manufacturer and type.

If you’re unsure, see your device’s user manual for further information.

4.) See if Your Connection Allows Streaming

In some parts of the world, internet service providers will intentionally try to throttle or prevent you from streaming from Netflix and its competitors, resulting in the NW-2-5 error notice.

This is most common in locations where the ISP network is underutilized, overloaded, or lacks the bandwidth capacity to handle several users streaming at the same time. It can also happen on some connections, such as mobile data connections, where available bandwidth is limited.

Some countries will also choose to prohibit Netflix for political or social reasons when Netflix content is deemed inappropriate for viewing.

Unfortunately, there isn’t a simple solution to solve this problem on your own. While a virtual private network (VPN) can be used to conceal network traffic in some instances, VPN connections may suffer throttling and blocking attempts in places where streaming is typically restricted or throttled.

If you’re not sure whether this is the case, check with your ISP first to see if Netflix traffic is being restricted or throttled, and then do some research online to learn more about your ISP’s attitude on streaming. To avoid the problem, you may need to consider switching to a different provider (where this is possible).

5.) Request Help from Your ISP (or Netflix)

If you are certain that your equipment, network configuration, and internet connection are all operational, you should contact your ISP for additional assistance and inquiry.

More extensive testing on your connection might be performed by an internet service provider. If there is a problem with the connection between your local network and Netflix, the ISP should be able to determine whether the problem is due to a problem on their end (such as the faulty DNS servers we mentioned previously).

Must Read: Fix the Netflix Error Code: M7111-5059! Just Few Easy Steps!

If the problem cannot be identified, you should contact Netflix’s customer service. Netflix, for example, may be able to narrow down the problem to a specific bug or issue with an app on your device and offer a patch.

Depending on your location, you can visit the Netflix help center webpage to request extra assistance via the live chat system or telephone hotline.

6.) Troubleshooting Common Netflix Issues

The most typical cause of a Netflix error code NW-2-5 message is a problem with your internet connection. If your connection is inconsistent or unstable, you may need to consider utilizing another connection or contacting your ISP for extra assistance.

netflix error code nw-2-5

If you are unable to watch effectively on Netflix, you may want to explore downloading episodes and movies from Netflix elsewhere for offline viewing. Once you’re up and running, you may watch some of the best Netflix original series and movies, or you can switch to another streaming service, such as Amazon Prime.


As you can see, the code NW-2-5 can be found on a variety of smart gadgets. If you must use Netflix on them, please confirm that the network is functioning properly. In addition, the device settings must be correctly configured. While you can remedy the issue, preventing it through these methods is preferable.