The Doorbell: https://www.eufylife.com/products/604/656/video-doorbell, The Router: https://www.netgear.com/home/products/networking/wifi-routers/R6400.aspx, The Transformer: https://www.amazon.com/gp/product/B07GND8RMQ/ref=ppx_yo_dt_b_asin_title_o02_s00?ie=UTF8&psc=1. Didn't change a thing. Mine is mounted across two bricks with the lower one ever so slightly back further than the top. I can log into the Eufy portal website and view the cameras so it seems to be an app issue. It stopped working then.
Yeah same here. I only have the doorbell attached. Trying to check the wiring again and I cannot get the pin to release it. Tolerances are pretty small, if the backing plate is not 100% flat you can have the problem you are facing.

Due to COVID-19 we are still experiencing unusually high call volume. We hope you'll join the conversation by posting to an open topic or starting a new one. save. My solution was to upgrade my doorbell transformer to a 16V 30VAC & buy a cheap extended router for the doorbells to connect to. Press J to jump to the feed. At the point of the Eufy Doorbell setup, where the device needs to connect to my home router and send information to Eufy, it is unable to make a connection and just hangs on the "connecting to wifi network".
At this point I firmly believe the issue lies with the Router & Eufy handshaking. Need to find a replacement...any suggestions. share. I've gone through quite a bit of troubleshooting with Eufy, and with my own doorbell system. I cannot get the bottom half to of the doorbell to “click” into place on to the wall bracket..

We are continuing to monitor the situation to ensure that the best possible service is provided to our customers. It was also able to connect again after I returned to the house and was back on WiFi for a short while. Cookies help us deliver our Services. Never miss a knock with the eufy smart Doorbell. To control Eufy devices with your voice, say simple commands to Google Assistant: "OK Google, turn on my smart bulb." Pre-record responses or talk in real time to any visitor. Did you ever get it off? It seems the Ring needed extensive settings changes for many users to get it to work with thier Routers. I get the same p2p error, as soon as I add the homebase to homekit. We are able to get the doorbell to connect to the router no problem, but we are unable to connect a mobile device to the doorbell via the router to change doorbell settings, view video, etc. Feels like I’m going to rip the whole thing off.


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