You might have too many C by GE devices in one Home app home.

Turn OFF after 10 seconds. Then click next. If you continue to have trouble or do not see this pop-up, forget the Wyze Bulb’s WiFi network and try again. Factory reset your Google Home Mini and your GE light. Thanks for sharing the steps!

Note: If your bulbs or plugs don’t show up in either the Google Home app or the C by GE app, they probably need to be factory reset. Im thinking these just don’t work. Hubby kindly bought me echo dot for exmas.

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Go to the Legal Help page to request content changes for legal reasons. To increase the signal strength, move the C by GE device and your speaker or display closer to each other.

To get the most out of Google Home, choose your Help Center: U.S. Help Center, U.K Help Center, Canada Help Center, Australia Help Center. Hold on the power button for 5 seconds and then release. I’ve tried everything, read all the posts, turned off all the things I’m supposed to. Some things to check if you are having trouble installing a Bulb: Environmental: Bulb can’t be on a dimmer circuit. I cannot get it to work whatever I do. Your device will blink when selected. So I went through the same issue. Hi this might be really simple BUT…

I’m using a Pixel 3 with Xfinity internet. You may need to disable band steering in your Wi-Fi modem if your modem supports dual band, 2.4 … Your notifications are currently off and you won't receive subscription updates.

We’ve heard some of you have run into problems setting up your new Wyze Bulbs. When on the page for setting the 2.4ghz password, click the “eyeball” to “show password”. Thank you. I notice it is not related to one bulb, it jumps around.

“desk light”), "Dim the desk light" or “Dim all the lights”, Set a light brightness to a certain percentage, "Set desk light to 50%" or “Set lights to 70%”, Dim or brighten lights by a certain percentage, “Dim/Brighten lamp by 50%" or “Dim/Brighten lights by 10%, “Turn on all of the lights” or “Turn off all of the lights”, Set Tunable White bulbs to Vibrant or wake color, Set Tunable White bulbs to Active or everyday color, Set Tunable White bulbs to Calm or sleep color, Change the color temperature of Tunable White bulbs, "Change lights to 2700 kelvin"  (2000-7000 range), To turn on or off a specific plug (e.g.

Please let us know so we can further assist you with your concern.

Because the Wyze Bulb’s WiFi network doesn’t have internet access some phones may automatically reconnect to your cell data.

Android users | I'm having difficulty pairing my smart device, what do I do? That's strange, since the bulbs only connect via Bluetooth. Sengled Canada #990-355 Burrard Street Vancouver, BC V6C 2G8 Canada.

Make sure you are entering the correct password for your 2.4GHz WiFi network. If you get the bulb to flicker but the hub can't find it try moving the bulb to a fitting close to the hub and try the steps again to see if it pairs. Rebooting the home mini didn't fix the issue, but I did notice its firmware version was oddly somewhere between preview and production versions. Post contains harassment, hate speech, impersonation, nudity; malicious, illegal, sexually explicit or commercial content. Open the Google Home app . Restarting the router connected once but eventually one of them disconnected. So i thought i would start with a bulb and see how i get on lol…

Check that you are connected to the correct Wi-Fi network - your Cygnett Smart devices only support 2.4 GHz Wi-Fi networks. Some mobile security apps may interfere with the pairing of Cygnett Smart devices.

Tip: Your speaker or display already knows the room it’s in, so your voice commands will be more clear if you use a contextual name like “overhead light” or “hallway plug.”.

Discard post? To move devices from the C by GE app, delete them from the C by GE app and set them up in the Google Home app. Touch Start. If so, you’re done. Click on this notification and opt to stay connected to the Bulb’s network. This should put the hub into pairing mode and will make it flash amber. When the device is flashing rapidly (x2 times per second) the device is now ready to be paired.

Once you have hard reset your bulbs, downloaded the new app and entered the new pin code you should automatically connect. I have tried disabling 5ghz altogether, which has not helped. Select “Don’t Have a Code or Can’t Scan?” ii.

// What is the difference between E26, E27 and A19. Use the “Contact Us” button on the lower left side of the help page: Hi thanks for your reply. I’m sorry you’re having problems! If the router has Airtime Fairness is turned on, it can also cause problems with smart devices. Choose a Hub for the device. By default “Turn on Wi-Fi automatically” is turned on, you’ll want to either turn that off, or “forget” your wifi connection so it doesnt re-connect before your bulbs finish setting up. Apple users | I'm having difficulty pairing my smart device, what do I do?

My google home mini won't connect to my c by ge bulb but under discover it says "smart light found". Normally, C lights are directly supported by Google Home and should be set up directly from the Google Home app. I am having this issue now, i reset the bulbs, i did all i could. Note: When your speaker or display and C by GE devices are in the same room, your speakerr or display will know your voice commands are for the C by GE devices in that room. Try your light or plug and see if it works.

Google takes abuse of its services very seriously. Other devices near your speaker or display or C by GE device might cause interference. When I try to use the wifi network for the bulb it asks for a password and I don’t have one specific to that. All C by GE plugs and bulbs, including Soft White and Tunable White bulbs, can be paired with your Google Nest or Google Home speaker or display. I have not been able to pair it again. One lat note: When using Android, it’ll earn you if you connect to a network with not internet.

The bulbs should be plug - connect to WiFi - and work or play. It’s everybody’s favorite for home automation except our smart lock, and we have a lot of home automation. Some community members might have badges that indicate their identity or level of participation in a community.

When you submit a report, we'll investigate it and take the appropriate action. But for the life of me i cant get my tcp app to find the bulb…

You may need to disable band steering in your Wi-Fi modem if your modem supports dual band, 2.4 GHz and 5 GHz. It shouldn’t matter about having it in the lamp as long as it’s a lamp which can support its voltage, Just like you shouldn’t put a 100 W Dumb bulb in a lamp which is only rated for 60 W. The numbers you gave are not the model number of the bulb. If the bulb is too far away, it cannot connect. Since you know your way around a router, you’ve probably already looked at this but, make sure there’s no limits set on the number of DHCP allocations or the number of WiFi connections allowed.

Please check that you have entered the correct Wi-Fi password in the Cygnett Smart app.

This reply will now display in the answers section. Thank you. It only supports 2.4, so I have tried splitting the bands, which hasn't helped. Follow these instructions to have yours set up in just minutes: Note: You cannot unlink individual C by GE lights or plugs.

For information on setting up and controlling bulbs or plugs from other manufacturers, or a C by GE smart switch, please go to our smart device control page and our smart device setup page.

You can add. STE 200 Alpharetta, GA 30005 Turn off mobile data (some phones don’t like connecting to a WiFi network that doesn’t have an Internet connection, which is … Follow the steps on this, Set up your Google Home device. Plug in your device in the same room as your Google Home device.

I have put it in a lamp… does that matter? They should be no more than 15 feet apart. Hi this might be really simple BUT… I am very new to this automatic voice activation bits around the house. You will lose what you have written so far. Then the countdown continues down to 0 and fails. Once the bulb connects you'll see it flicker again and appear on your account. Setup each bulb one at a time in a lamp.

I have tried turning off smart … Community content may not be verified or up-to-date. Please ensure that any mobile security app allows Cygnett Smart the appropriate permissions. I just bought a set of GE C-Life Smart bulbs and they keep getting forgotten. Then setup your next bulb. Devices & Integrations. We're committed to dealing with such abuse according to the laws in your country of residence. Follow these steps to reset your C by GE lights and plugs: New to smart lights? I’ve requested to return them.

Due to the ever evolving impact of COVID-19, our chat support operation is temporarily suspended. How?!? Deleted the light from the other app and tried again in google home. On the Right-hand corner there will be 3 dots. I have also downloaded the c by ge app and connected the bulb which worked, but then tried to link the account to google home. Corporate Offices. PLEASE help me. See the following thread for bulb setup as well: Hi all! Open the Google Home app . Because there are several reasons why your LIFX bulb might not connect to your HomeKit, there are different troubleshooting tips to try.

Turn the bulb or plug off and on. Please ensure you do not minimise the Cygnett Smart app during the pairing process.

2019 SmartThings Inc. All rights reserved. If the first reset sequence doesn’t work, you have an older firmware version and will need to use the second reset sequence. We'll get back to you only if we require additional details or have more information to share. Why doesn’t it work on 5G?

Said "linked" but did not actually link anything. I show im connected to a 2.4Ghz network but I still cannot connect the bulbs to my wifi. I had this same issue and was able to figure it out. I’ve requested to return them. So, I performed a factory reset of the bulb. Wyze… Any ideas?

@WyzeMike - that is above and beyond what Wyze should expect the average “Harriet Homeowner” to do.

This will factory reset the device. I only have about 26 devices on my network which should not cause the issues I have been experiencing. Tcp smart led bulb won't connect.

When connecting to the Wyze Bulb’s WiFi network some Android versions will send an alert saying the network doesn’t have access to the Internet. Since it says it works with Alexa, that’s good, and maybe your best bet is to call Amazon support. Start with the WeMo LED on, then flip the switch off and wait 1 second before flipping it back on. Select the bulb or plug you’d like to set up. If you are still unable to resolve the issue, share feedback about your speaker, display, or the Google Home app. Got to be something stupid but cant see it! Repeat these steps if the light does not blink three (3) times. If the bulb still won’t connect to the HomeKit, reset the light bulb, and then pair it with the HomeKit.

Try disabling IPv6 in your modem/router - if you are unsure on how to do this, please contact your router manufacturer or internet service provider. Light up your smart home automatically or with the touch of a button using SYLVANIA Bulbs and SmartThings. Please follow the steps below that may help us fix the issue. That’s what it’s asking you for , is your network password. Everything works with their app, just not Google's home setup. After you finish that bulb, turn off the lamp and remove the bulb.

We are doing our best to continue to offer support via other channels and advise our customers to refer to our SmartThings FAQs and Community. Or if your husband has the product link at Amazon, that would be good too.

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